Within an organisation one finds a vast number of unwritten rules. The unwritten rules in one area often contradict the unwritten rules in another area. There are also often gaps in the rules and in many cases they contradict the wishes of senior management or even the law. 

Establishing formal policies and procedures helps ensure that all people in your organisation do the right thing, do it consistently and have a resource to look at if they donít know what the right thing is. Policies and procedures help you with quality control and if anything does go wrong help ensure that the organisationís position is defensible to the public, the media and the courts. 

 

 

 

Avoiding Foreign Corrupt Practices

The Criminal Code Amendment (Bribery of Foreign Public Officials) Act 1999 makes it a crime to bribe foreign public officials. The penalties include imprisonment for up to ten years and corporations may be liable for the acts of their employees, agents or officers.

Having an appropriate compliance program will help organisations prevent breaches of the law and help protect themselves if any breaches do occur. A policy is an essential part of the compliance program.  

We can help you draft a policy and establish procedures that fit your organisation and are practical for the real world.

Yes, I would like to know more about this service

Back to the top of the page

        

 

 

Competition and Competitors

How does your organisation deal with competition and competitors? Are you sure that all of your people are acting legally and ethically? There are a number of legal requirements in this area. Breaches can result in negative publicity as well as serious action by the courts.

We can help you draft a policy and establish procedures that give you the assurance that you need.

Yes, I would like to know more about this service

Back to the top of the page

 

 

Complaints handling 

Complaints may come from a number of sources, both internal and external. People making complaints want to know that they have been listened to, that the organisation is looking into their complaint and that action will be taken.

We can help you draft the policies and establish procedures that give you the assurance that you need that these issues are being addressed.

Yes, I would like to know more about this service

Back to the top of the page

 

 

Conflicts of interest

It is important that people working for your organisation can be relied on to put your organisationís interests ahead of their own. They need to be impartial in their work and if they have a conflict of interest the impartiality will often be questioned. In some cases even their integrity may be questioned. In order to protect both the individuals and the organisation you should have a policy that explains conflicts of interests and spells out the respective duties and actions.

We can help you draft the policies and procedures that will help protect both the individuals and the organisation in this often grey area.

Yes, I would like to know more about this service

Back to the top of the page

 

 

Disposal of surplus and waste 

Many organisations have lost out on significant funds through inappropriate practices, fraud and corruption in the disposal of surplus materials and waste. Having the appropriate policies and procedures can help reduce the risks of improper practices and increase your profits. We can help you draft those policies and procedures.

Yes, I would like to know more about this service

Back to the top of the page

 

 

Diversity 

Organisations are made up of a diversity of people and a policy may be appropriate to reflect the respect and appropriate treatment of this diversity. Non harassment issues are also usually dealt with in this policy.

Yes, I would like to know more about this service

Back to the top of the page

 

EEO 

Ensuring equality of employment is, in many situations, a legal requirement and is generally insisted on by tribunals, the media, and the public. Infringements may be costly in terms of the specific legal actions and the ensuing bad publicity and negative staff sentiment.

We can assist you to draft the policies and procedures that are appropriate to help prevent the negative consequences and help ensure a fair and harmonious work environment.  

Yes, I would like to know more about this service

Back to the top of the page

 

 

Email

There are many legal and security dangers to organisations through the use of corporate emails. A policy dealing with key practices will help reduce the potential liabilities. The policy should deal with issues such as the application of any laws, the employersí rights to access emails, protocols for sending emails, rules about attachments, opening attachments received, handling spamming, passing on emails, etc.

Yes, I would like to know more about this service

Back to the top of the page

 

 

Ethics

The Code of Conduct sets out the ethical precepts of your organisation. There may be ethical issues that need more consideration and explanation than is appropriate for your Code. Procedures may also be needed to translate the ethical precepts into everyday practice. We can help you write those policies and procedures.

Yes, I would like to know more about this service

Back to the top of the page

 

 

Fraud

What should someone do if they find a fraud? What should they do if they suspect it but are not sure if it is fraud? What about cases of bribery or payoffs? Should the police be called? A policy should answer these and other questions to give guidance to staff about your attitude to fraud and dishonesty and what people should do if they are confronted with it.

Yes, I would like to know more about this service

Back to the top of the page

 

 

Gifts and Benefits

What is the standard for accepting gifts and benefits? On the one extreme some organisations say that no gifts or benefits may be accepted, technically not even a free cup of coffee. On the other extreme some organisations allow the acceptance of gifts and benefits of any size so long as they do not break the law, including free overseas trips for the personís family or free cars. Most organisations set the standard somewhere between those two extremes.

In addition to setting the standard some organisations have a framework that accounts for substantial gifts as property of the organisation and a gifts register.

Yes, I would like to know more about this service

Back to the top of the page

 

 

Grievance Handling 

Staff grievances and allegations of harassment, discrimination and other improper conduct should be dealt with to enhance staff morale. There should be a policy explaining to staff what they should do if the feel aggrieved and what your organisation will do in response. There should be procedures that ensure staff are able to make their grievances known, that their grievances are examined by the appropriate people and that any remedial action is taken.

We are able to help you establish the appropriate policy and procedures.

Yes, I would like to know more about this service

Back to the top of the page

 

 

Harassment

Organisations have a duty to their people to take reasonable steps to reduce the risks of harassment and to deal with allegations of harassment promptly and seriously. Where organisations have failed to meet these standards they have been sued, suffered poor staff morale and negative media attention.

It is important for organisations to have the appropriate policies and procedures for preventing and dealing with harassment.

Yes, I would like to know more about this service

Back to the top of the page

 

 

 

Information Systems Usage 

Damage to an organisationís information systems can often be very costly and even cripple the organisation. There have been numerous cases of the damage being caused as a result of people writing down their passwords, letting others see them type in their password, not switch off the computer when leaving their desk, lose laptops with remote access capabilities, allow viruses in which cripple networks, and so on. Many of these were the result of people not realising the implications of their actions.

An information systems usage policy covers issues such as passwords, access, handling laptops, backups, handling computer storage devices, etc.

Yes, I would like to know more about this service

Back to the top of the page

 

 

 

Information Use and Protection 

Australian and international legislation covers personal information collected by the public sector as well as some aspects of the private sector. Besides the legal requirements people expect their personal information to be kept private. Confidential information also often has a significant commercial value and needs to be protected.

Aspects that may be covered in an information policy are the collection, protection and release of information. We can assist you to write the policy and procedures to help ensure that your confidential information as well as personal information collected by your organisation is protected and treated appropriately.

Yes, I would like to know more about this service

Back to the top of the page

 

 

 

Internet Usage 

Usage of the Internet is becoming increasingly widespread. Internet usage creates a number of issues for organisations. For example is it acceptable for staff to spend time surfing the net where this is not related to their work? What about paedophilia, racial vilification, and pornography sites? What is acceptable or unacceptable to email to fellow staff or customers? Is it okay for staff to use the Internet to run a business on the side? Does the organisation have the right to access personal emails going through its computers?

Not having standards is likely to lead to disputes, conflict and poor morale as well as unforeseen legal liabilities. The standards should therefore be set as to what is acceptable or unacceptable.

Yes, I would like to know more about this service

Back to the top of the page

 

 

 

Investigations 

It is generally impractical to have the police do your investigations for you. They are overstretched and under resourced, have different priorities and investigate only criminal matters. The result is your matters may not be investigated by them at all or only after a long delay. However if you conduct your own investigations you need to ensure that available evidence is not destroyed, that evidence is not rendered inadmissible to a court, that people are not slandered or libeled, that peopleís rights are not transgressed and so on.

We are able to provide investigation procedures to help maximise the benefits from conducting investigations while reducing the risk.

Yes, I would like to know more about this service

Back to the top of the page

 

 

 

Privacy 

Various Australian and overseas jurisdictions have created legislation dealing with privacy. There are often serious criminal and commercial consequences for breaching the legislation. People expect their personal information to be treated appropriately and the media, public and others tend to react negatively when privacy rights are abused.

We can assist you with the policies and procedures that will help protect you from privacy breaches.

Yes, I would like to know more about this service

Back to the top of the page

 

 

 

Purchasing 

In many organisations most of the purchasing used to be undertaken by a centralised purchasing unit. Many of the purchasing activities have now been decentralised and distributed. The result is people untrained and inexperienced in purchasing undertaking this important activity. They would often benefit from the guidance provided by policies and procedures.

Yes, I would like to know more about this service

Back to the top of the page

 

 

 

Reporting 

People are generally unhappy working in an area in which they consider unethical or illegal activities to be occurring. Giving them an avenue for reporting those activities shows that you are serious about maintaining an ethical work environment. The policy or procedures should generally cover what may be reported, who it should be reported to, what will happen with reported items, what protections are given to those making reports, etc.

We can help you draft the reporting policies or procedures as well as the procedures to be followed in dealing with reports that are received.

Yes, I would like to know more about this service

Back to the top of the page

 

 

 

Tendering 

Tendering is often used where the organisation is spending or receiving large amounts of money or where probity is a high priority. Tendering is therefore a high risk activity. Not only must it be done well and be above board, but it must also be seen to be above board. If people do not believe that their tender proposal or bid will receive fair consideration they will not bother submitting a genuine bid or any bid. Perceptions of probity are therefore important.

Tendering policies and procedures give guidance to staff involved in these activities, and assurance to those submitting tender proposals that their bids will be fairly treated.

Yes, I would like to know more about this service

Back to the top of the page

 

 

 

Use of Resources 

Is it acceptable for staff to use organisational resources for their own purposes? Is it okay for them to use computers and equipment to run their own private business? Is it okay to borrow tools on a weekend? Is it a problem if they use the telephones for private local calls? What about interstate of international calls? What private motor vehicle use is acceptable? These are just a few of the questions that a policy dealing with the use of resources can answer.

Yes, I would like to know more about this service

Back to the top of the page

 


Main Page | Policies | Newsletters | Tips & News | Fraud Control & Strategies
 Ethics & Codes of Conduct | Training | Risk Assessments | Probity Reviews & Services | Compliance Investigation | About Us | Contact Us | Media | Fraudproofing Business Manuals
Fraudproofing Business Programs | Investigations Manual | Conducting an Inquiry
 Investigation Programs | Book Reviews | Privacy Policy | Disclaimer & Copyright